Poni AppsHow can we help?
Having trouble with one of our apps or websites? Look through the common questions below, or get in touch.
Email support
Tell us which app or website you need help with. We usually reply within 2 business days.
Common questions
How do I delete my account or data?
Follow the steps on the delete your data page.
How do I cancel a subscription on Android?
Open the Google Play Store app, tap your profile picture, then go to Payments & subscriptions → Subscriptions. For refunds, see Google Play's refund policy.
How do I cancel a subscription on iPhone or iPad?
Open Settings, tap your name, then tap Subscriptions. For refunds, go to reportaproblem.apple.com. Apple handles all App Store payments and refunds.
An app isn't working correctly. What should I try?
First, update the app to the latest version from Google Play or the App Store and restart your device. If the problem continues, email us.
What should I include when reporting a bug?
Please tell us the app or website name, your device model, your Android or iOS version (or your browser for websites), the app version (shown in the app under Settings), and what you were doing when the problem happened. Screenshots help too.